Return & Refund Policy
Thank you for shopping with cashevale. Our aim is to offer carefully selected home and lifestyle products that add comfort, convenience, and character to your living space. We value your shopping experience, and our customer service team is here to help if you encounter any problems with your purchase.
If you have questions about returns, refunds, or concerns relating to a product, please email support@cashevale.com. To enable us to review your request promptly, please include your Order Number and the email address linked to your purchase.
1. General Return Policy
Except where applicable consumer protection laws provide otherwise, purchases made through cashevale are generally regarded as final once the purchase is completed.
As a general rule, we do not accept returns or exchanges based on personal preference, purchases made by mistake, choosing the wrong product, or a change of mind.
Return or refund requests may nevertheless be considered in the following situations:
- The product arrives damaged.
- The item has a confirmed manufacturing defect.
- A fulfillment error results in you receiving a product different from the one ordered.
Eligible requests will be assessed in accordance with this policy and applicable legal requirements.
2. Damaged, Defective, or Incorrect Products
We aim to prepare and package our home products properly before shipment. Please inform our customer support team promptly if your order arrives damaged, defective, or incorrect.
We ask customers to report these issues within 7 days of the confirmed delivery date. This reporting timeframe does not restrict any rights that cannot legally be limited.
To make a claim, please send an email to support@cashevale.com containing:
- Order Number
- Email Address Provided at Checkout
- A Clear Description of the Problem
- Photos or Videos Demonstrating the Damage, Defect, or Incorrect Product
After receiving your information, our team will review the circumstances and determine the appropriate next steps.
Depending on the issue and the consumer rights that apply, potential resolutions may include:
- Dispatching a replacement item
- Issuing a partial refund
- Issuing a full refund
Every request will be considered in light of the information supplied and the circumstances of the purchase.
3. Refund Processing
If a refund request is approved, the refund will generally be returned to the original payment method used for the transaction.
Once the refund has been processed, please allow approximately 7–12 business days for the funds to appear in your account.
The precise timing may differ according to your financial institution, card issuer, or payment service provider.
Please contact our customer service team for assistance if the refund has not appeared after the expected processing period.
4. Product Replacement Policy
cashevale generally does not provide exchanges for different colors, styles, sizes, or product variations where the request is solely a matter of personal preference.
A replacement may be arranged when a product is confirmed to have been:
- Damaged during delivery
- Defective because of a manufacturing issue
- Supplied incorrectly due to an order fulfillment error
The availability of a replacement depends on stock levels and the circumstances of the approved claim.
If the original item is unavailable, our support team will discuss an appropriate alternative resolution.
5. Return Authorization
Please get in touch with our customer service team before sending any products back.
Where a physical return is needed, we will supply the relevant return instructions after reviewing your request.
Products returned without prior communication or authorization may not be accepted or handled through our standard return procedures, except where applicable law provides otherwise.
We recommend keeping your order confirmation and any relevant documentation until your request has been resolved.
6. Contact Us for Assistance
Our customer support team is available if you need clarification about this Return Policy or help with a recent purchase.
At cashevale, we aim to address eligible after-sales concerns fairly and efficiently while delivering dependable service throughout your shopping experience.
Brand Name: cashevale
Company Name: SculptAura LLC
Email: support@cashevale.com
Customer Service Phone: +1 516-382-3986
Business Address: 1643 Pearl St, Boulder, CO 80302, US