FAQs
Welcome to the cashevale Help Center. Find helpful answers here to common questions about our home and lifestyle products, payment methods, shipping, managing orders, and customer service.
If you need additional help or cannot locate the information you need, please email support@cashevale.com. For questions concerning an order, include your Order Number and the email address linked to your purchase so our team can assist you efficiently.
1. Orders & Payments
How do I redeem a discount code?
To use a promotional code at checkout, follow these steps:
Choose your preferred home products and add them to your cart.
Proceed to checkout.
Locate the Discount Code or Promo Code field.
Enter your valid code and select Apply.
Check that the discount appears in your order total before submitting payment.
On mobile devices, the discount code field may be located inside the expandable order summary.
Which payment methods can I use?
We provide several convenient, secure payment options, including:
PayPal
Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
Available payment methods may vary according to your location and the choices shown at checkout.
What are your delivery fees?
Our standard shipping charge is usually USD $5.99.
Shipping costs may vary based on your destination, chosen delivery service, or current promotions. The applicable fee will be calculated and shown at checkout before you confirm the purchase.
2. Shipping & Delivery
Do you provide worldwide shipping?
Yes. cashevale ships internationally to a variety of countries and regions.
We work with shipping and fulfillment partners to deliver our home and lifestyle products to customers in supported destinations.
How long will my order take to arrive?
After your order has been processed and dispatched, delivery normally takes approximately 10–20 business days.
Actual delivery times may vary with your location, customs procedures, transportation conditions, and the performance of local delivery providers.
How can I track my shipment?
Once your order has left our fulfillment facility, we will send a shipping confirmation email containing the available tracking details.
Enter your tracking number on the carrier's tracking website or a recognized parcel tracking platform to view your package's progress.
Why does my tracking number show no updates?
Tracking information can normally take 24–48 hours to appear after a shipping notification has been sent.
For international shipments, updates may occasionally pause while packages travel between transit facilities or wait for customs processing.
Why are my items being delivered separately?
Some orders may be sent in multiple shipments, particularly when products are held at different distribution locations.
If an order is split into separate packages, you will receive the relevant tracking information for each shipment when available.
3. Order Changes & Cancellations
Can I correct my shipping address?
If your order has not been dispatched, we may be able to help correct the delivery address.
Please email support@cashevale.com promptly with the subject line:
Address Update Request – Order Number
Please provide these details:
Order Number
Email Address Provided at Checkout
Corrected Shipping Address
Shipping address changes usually cannot be completed after the package has been handed to the carrier.
Can I change the products in my order?
Changes may be possible before your order enters the fulfillment process.
Please send an email to support@cashevale.com with:
Order Number
Email Address Linked to the Order
Products or Details You Would Like to Change
Our team will assess the request and confirm whether we can accommodate the changes. Once order preparation has begun, modifications are not guaranteed.
Can I cancel an order?
You may submit a cancellation request before your order has shipped.
Cancellation may not be possible if fulfillment has already begun. Any applicable handling charges will be determined in accordance with our cancellation policy and relevant laws.
Orders that have been dispatched generally cannot be cancelled and may need to go through the applicable return process.
4. Product Support
What should I do if my items arrive damaged?
Please contact our customer service team as soon as possible if your home products arrive damaged.
To assist us in assessing the issue, please provide:
Order Number
Email Address Used for the Purchase
Clear Photos or Videos Showing the Damage
Photo of the Package and Shipping Label
We will assess the information and assist you with an appropriate resolution in accordance with our policies.
What if an item is faulty or defective?
If a product appears to have a manufacturing defect or does not work as intended, please email support@cashevale.com and include:
Order Number
Purchase Email Address
A Brief Description of the Problem
Photos or Videos Showing the Issue
Our support team will review the details and explain the available next steps.
What if I receive the wrong item or something is missing from my order?
Please let us know promptly if you receive an item you did not order or find that part of your delivery is missing.
Please include:
Order Number
Email Address Linked to the Order
Description of the Missing or Incorrect Item
Photos of the Items Received, Where Applicable
We will look into the circumstances and work to resolve the matter as efficiently as possible.
5. Account & Order Notifications
Why have I not received an order confirmation?
Order confirmation emails are usually generated automatically after a successful purchase.
If you cannot locate the email, please look in your Spam, Junk, or Promotions folder.
If it is still missing, please email support@cashevale.com with your purchase details. Our team can help verify the order and provide confirmation.
When will my tracking details be sent?
Tracking information is generally emailed within 1–2 business days after your order has been processed for shipment.
If no tracking information arrives within this timeframe, please check your spam folder or contact our customer support team for help.
6. Company Information
Brand Name: cashevale
Company Name: SculptAura LLC
Email: support@cashevale.com
Customer Service Phone: +1 516-382-3986
Business Address: 1643 Pearl St, Boulder, CO 80302, US